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Airbnb may not want a traditional points program, but its CEO's commentary proves how hard it is to define loyalty without one.
May 27, 2026
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5 min read
Pointed takes on news from Spirit, Uber, Starbucks, and Best Buy
May 12, 2026
Why Loyalty regulation may be a good thing
Apr 15, 2026
12 min read
In 2026, the real loyalty tier lives in the wallet.
Mar 3, 2026
11 min read
No, not that kind. The loyalty kind. Why group loyalty is a must-have this year.
Feb 18, 2026
15 min read
American Airlines cut point earning for Basic Economy. We need more honest moves like this.
Jan 20, 2026
9 min read
